Privacy Policy
Spectrum Multicare Clinic (“we”, “our”, “us”) operates the website spectrummulticareclinic.com and the services offered by the clinic in Trivandrum. We are committed to protecting the privacy and security of our patients, website visitors, and users of our services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights.
If you have any questions about this policy or our data practices, contact us at:
Email: contact@spectrummulticareclinic.com
Phone: +91 94475 48985
1. Summary (Plain language)
We collect basic contact information, appointment details, medical information necessary for treatment, and technical data from website visitors. We use this information to provide care, communicate with you, manage appointments, improve our services, and comply with legal obligations. We do not sell your personal data. You can contact us to update, correct, or request deletion of your personal information.
2. Information we collect
We collect the following categories of information:
A. Information you provide directly
Contact details: name, phone number, email address, postal address.
Appointment & intake information: preferred appointment times, service requested, referral source.
Medical & therapy information: medical history, symptoms, therapy notes, diagnosis, progress notes — only as needed for clinical care.
Payment information: billing details and transaction records (we do not store full card numbers on our servers; payment may be processed by third-party payment processors).
Communications: messages you send by email, web forms, phone calls, or chats (including queries and attachments).
B. Information collected automatically
Technical data: IP address, browser type/version, device information, pages visited, referral source, date and time of visits, and other standard website analytics.
Cookies and similar technologies: cookies, web beacons, local storage to improve site functionality and analytics (see our Cookie section below).
C. Information from third parties
Referrals and third-party providers: where relevant (e.g., referring physician information, diagnostic reports).
Public sources & directories: basic business details published for citations and local listings.
3. How we use your information
We use personal information for the following purposes:
To provide clinical care and services (assessment, diagnosis, therapy, follow-ups).
To schedule and manage appointments, reminders, and cancellations.
To communicate with you about treatments, billing, prescriptions, and administrative matters.
For billing and payments, insurance claims, and record-keeping.
To maintain and improve our services and website, including analytics and performance monitoring.
To comply with legal and regulatory obligations, such as medical record retention and public health reporting if required.
To respond to inquiries, complaints, or legal requests.
We will not use your personal data for purposes incompatible with the ones described above without your consent.
4. Legal basis for processing (where applicable)
For patients and Indian residents, our processing of personal and medical data is necessary to provide healthcare services, to comply with legal obligations, and for purposes of legitimate interest (e.g., clinic administration, safety, quality assurance). Where required by applicable law and where processing is based on consent, we will obtain consent before collecting or using the relevant data.
5. Sharing your information
We may share personal information only when necessary and only with:
Clinic staff and treating specialists who need the information to provide care.
Third-party service providers who perform services on our behalf (e.g., appointment systems, payment processors, lab partners). These providers are contractually required to protect your data.
Referring physicians or other healthcare providers, when you consent or when required for your treatment.
Legal or regulatory authorities when required by law, such as reporting obligations or court orders.
Emergency services where disclosure is necessary to prevent serious harm.
We do not sell or lease your personal information to third parties for marketing.
6. Medical records and retention
We retain medical records and clinical notes as required by applicable law and medical standards. Records are kept secure and retained for the legally required duration, after which they may be anonymized or securely deleted according to our retention policy.
7. Cookies and tracking technologies
We use cookies and similar technologies to make our website work, to analyze usage, and to support features. Cookies may be:
Essential cookies needed for site functionality.
Performance & analytics cookies to understand how users navigate the site (e.g., Google Analytics).
Functional cookies to remember preferences.
You may control cookie settings in your browser or via cookie controls provided on our website. Disabling certain cookies may affect website functionality.
8. Security
We take reasonable measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. This includes access controls, encryption for stored or transmitted data (where supported), secure servers, and staff training. However, no transmission or storage system is completely secure — if you suspect a breach, contact us immediately.
9. Children’s data
For children under 18, we require consent from a parent or legal guardian to collect and process personal and medical information for treatment. We do not knowingly collect personal data from children for marketing purposes.
10. Your rights
Depending on applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to legal/medical record retention requirements).
Request restriction of processing in certain circumstances.
Object to certain processing activities (e.g., direct marketing).
Request portability of certain personal data provided in a structured format.
Withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us at contact@spectrummulticareclinic.com or call +91 94475 48985. We will respond within a reasonable time and in accordance with applicable law.
11. Third-party links & services
Our website may contain links to third-party websites or services (e.g., online payment gateways, booking platforms, social media). We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing personal data.
12. International transfers
If your information is transferred or processed outside India (for example by a service provider overseas), we will take steps to ensure an adequate level of protection in accordance with applicable law.
13. Marketing communications
We may send appointment reminders, health tips, or administrative messages by email or SMS. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at contact@spectrummulticareclinic.com.
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in practices, legal requirements, or clinic services. We will post the revised policy on our website with an updated effective date. For material changes, we will take additional steps to notify patients and users where appropriate.
15. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Spectrum Multicare Clinic
Email: contact@spectrummulticareclinic.com
Phone: +91 94475 48985
16. Legal disclaimer
This Privacy Policy is provided for general information. It does not constitute legal advice. For regulatory or legal compliance specific to healthcare data in India or other jurisdictions, please consult a qualified legal professional.